Trouble Logging In?

Are you getting the message that the user name or password is wrong?
In that case please make sure you are entering the right e-mail address, which is the one you provided when you signed up. Please make sure you are entering the correct password (click here if you forgot what your password was). Please note that your password is case sensitive: "Tap" is different from "tap".

On your keyboard, check if you have num lock is off by accident.
On your keyboard, check if you have caps lock on by accident.

When typing in your e-mail and password do you end up just returning to the front page?
Our site requires you to accept cookies. Make sure your browser accepts cookies. Click the links below to see browser-specific instructions on how to check/enable your cookies.

Microsoft Internet Explorer (IE)

To enable cookies in Internet Explorer 7 or 8:

  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Double-click the Internet Options icon.
  3. Click the Privacy tab.
  4. Click the Advanced button.
  5. Select the option 'Override automatic cookie handling' under the Cookies section in the Advanced Privacy Settings window.
  6. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
  7. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
  8. In the Internet Options window, click OK to exit.

To enable cookies in Internet Explorer 6:

  1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
  2. Click the Advanced button.
  3. Select the option 'Override Automatic Cookie Handling.'
  4. Select the 'Accept' or 'Prompt' option under 'First-party Cookies.'
  5. Select the 'Accept' or 'Prompt' option under 'Third-party Cookies.' (Note: if you select the 'Prompt' option, you'll be prompted to click OK every time a website attempts to send you a cookie.)
  6. In the Internet Options window, click OK to exit.

Mozilla Firefox

To enable cookies in Mozilla Firefox 3.x (PC):

  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Set 'Firefox will': to Use custom settings for history.
  4. Check the box next to Accept cookies from sites to enable cookies, or uncheck it to disable them.
  5. Click OK.

To enable cookies in Mozilla Firefox 2.x (PC):

  1. Click Tools > Options.
  2. Click Privacy in the top panel.
  3. Select the checkbox labeled 'Accept cookies from sites.'
  4. Click OK.

To enable cookies in Mozilla Firefox (Mac):

  1. Go to the Firefox drop-down menu.
  2. Select Preferences.
  3. Click Privacy.
  4. Set 'Firefox will': to Use custom settings for history.
  5. Check the box next to Accept cookies from sites to enable cookies, or uncheck it to disable them.
  6. Click OK.


Chrome

To enable cookies in Chrome (PC):

  1. Click the Tools menu.
  2. Select Options.
  3. Click the Under the Hood tab.
  4. Click Content settings in the 'Privacy' section.
  5. Make sure Allow local data to be set is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block all third-party cookies without exception.

To enable cookies in Chrome (Mac):

  1. Select Chrome > Preferences on the menu bar.
  2. Click the Under the Hood tab.
  3. Click Content settings in the 'Privacy' section.
  4. Make sure Allow local data to be set is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, check the box next to Block all third-party cookies without exception.

Safari

To enable cookies in Safari:

  1. Go to the Safari drop-down menu.
  2. Select Preferences.
  3. Click Security in the top panel.
  4. Under 'Accept Cookies' select the option 'Only from sites you navigate to.'

More information about cookies can be found here or take the Cookie Test

When private browsing is enabled, cookies are not stored, therefor disable private browsing.

Tried all this and still having problems?
Please contact us at